SCOTTSDALE

Service Plan

PERFORMANCE PLANS

The day we complete your installation is the day we start the next phase of our relationship. That is when AVTcare begins – our remote and on-site support for your system. It’s our responsibility to be sure all the bits and pieces that make up your technology solution perform properly today, tomorrow, and for years to come. We treat your home as a respite from the outside world. We take care of system integrations, programming, software, networks, connectivity to your internet service; as well as diagnosis, troubleshooting, monitoring, updates and maintenance. Additionally, we schedule periodic health visits to clean, calibrate, update software and hardware, and run performance checks on your system.

*Our Hours of operation are Monday-Friday 7 AM – 5 PM Exluding National holidays

Per Incident

$ 200 per hour
  • Response time
    As available
  • Priority scheduling
    As available
Sign Up

Essentials

$ 99 per month
  • Priority scheduling
    3 business days
  • Response time
    Less than 1-hour
  • Remote service hours
    24/7/365 email, text
  • Advanced on-site service and phone support hours
    Mon-Fri, 9a-5p
  • 25-Point Wellness system checkup
    1 visit per year
  • Internet and CableTV troubleshooting
Sign Up

Premier

$ 249 per month
  • Priority scheduling
    2 business days
  • Response time
    Less than 1-hour
  • VIP member status
  • Proactive remote system monitoring
  • Remote system care
  • Remote service hours
    24/7/365 phone, email, text
  • Advanced on-site service and phone support hours
    Mon-Fri, 8a-6p
  • Complimentary site visits for service or support
    3-hours per year included
  • 25-Point Wellness system checkup
    2 visits per year
  • WiFi credential management
  • Recorded surveillance video footage retrieval
  • Power management for surge/brownouts
  • Network configuration management
  • Annual WiFi network scan
  • Internet and CableTV troubleshooting
  • ISP Concierge
  • Remote system access
  • Transferable
Sign Up

Concierge

Price on request
  • Priority scheduling
    1 business days
  • Response time
    Less than 1-hour
  • VIP member status
  • Proactive remote system monitoring
  • Remote system care
  • Remote service hours
    24/7/365 phone, email, text
  • Advanced on-site service and phone support hours
    Mon-Fri, 8a-6p
  • Free monitoring and cell back up with our monitoring station
  • Complimentary site visits for service or support
  • 25-Point Wellness system checkup
    4 visits per year
  • Early Access
  • Rack Intelligence
  • Lighting and shade scene reprogramming i
  • Streaming music and video setups
  • WiFi credential management
  • Recorded surveillance video footage retrieval
  • Power management for surge/brownouts
  • Network configuration management
  • Annual WiFi network scan
  • Internet and CableTV troubleshooting
  • ISP Concierge
  • Remote system access
  • Transferable
Sign Up

Remote repairs may require additional monitoring equipment. Remote monitoring may not be possible for all devices. System repairs subject to manufacturer warranties. New programming and system upgrades are billed at current rates. Travel time & mileage apply for out of town sites. Service loaners subject to availability for Concierge level.
Service hours may vary depending on your building’s access rules. See agreement for details. Non-Insight AI Systems require on-site evaluation and may require possible plan changes. Terms and conditions subject to change with 30-days notice.
PER-INCIDENT SERVICE IS BILLED AT $200/HR REMOTE. RESPONSE TIME AND SCHEDULING IS ‘AS AVAILABLE.’ ALL PRICES QUOTED ARE IN CDN DOLLARS.